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Problem 01
Comments Go Unanswered
TikTok and Instagram comments pile up fast. Without an instant reply, high-intent buyers simply scroll past your silence.
AI CUSTOMER OPS FOR B2C BRANDS
Every conversation,
every channel, every lead — in one system.
Unify every DM, Comment, WhatsApp, SMS, Call and Email. Automate the work with AI agents. Capture every conversation as a lead in a built-in CRM. Reach customers, run the team, close.
TikTok · comment
SR
@sofia_r
how much is this? 👀
AI voice · live
01:24
AI: "Walking you through the fit and free returns…"
IG
Instagram DM
The Ribbed Tank — comes in 4 colors, $49.
do you have size M?
@
Email · nurture
Your fit guide + a little something inside
Closed · $128
CRM · new lead
High intent
SR
Sofia Ramirez
Assigned toSales · Maya
One Inbox for Everywhere Your Customers Already are
Instagram
Tiktok
Whatsapp
SMS
Email
Phone
What it Is
Base360 is one system that unifies all of a B2C brand's communication — including every social comment — automates the work with Al agents, captures and nurtures subscribers, and turns every conversation into a tracked lead. One place to reach customers, run the team, and close.
Core Problems
The Problem We Solve
Problem 02
Leads Slip Through
A DM here, a WhatsApp there, an unread email on Monday. With scattered channels, nobody owns the follow-up.
Problem 03
Blind Spots Everywhere
Support, sales, and marketing are all talking to the same customer across four different tools—with zero shared context.
What Base360 Does
Four things. One system.
One unified inbox - every comment, DM & channel
Every social comment (Meta, TikTok), DMs, WhatsApp, SMS, phone calls, and email in one place. Never miss a comment again — and reply without logging into a single social platform.
AI agents that do the work
Build AI agents that handle any task — replying to comments, answering customers, qualifying leads, following up, even calling with an AI voice. Your team stops doing the repetitive work.
A built-in CRM for sales
Every conversation becomes a lead. High-intent leads are surfaced and handed straight to the sales team, so nothing gets missed and every opportunity gets worked.
Marketing & subscribers
Capture subscribers from your website, design and send newsletters and email campaigns, and track it all - sign-ups, opens, clicks — tied to the same customer record
TRUSTED BY EXPERTS
"Managing our rentals is effortless with Base360.ai It automates check-ins, upsells, and payments while keeping everything organized."
Jules Laurent, Head of CX, Foraye
How long does setup take?
Most brands are live the same day. Connect your channels, import your tone of voice, and your first AI agent is answering within a couple of hours.
Which channels can Base360 connect?
Every conversation becomes a lead. High-intent leads are surfaced and handed straight to the sales team, so nothing gets missed and every opportunity gets worked.
What happens when the Al can't answer something?
The conversation is handed to a human with the full thread, the customer record and the AI's own summary attached — so nobody starts from zero.
Is my customer data secure?
Data is encrypted in transit and at rest, isolated per workspace, and never used to train shared models. Full export and deletion whenever you ask.
Do I need a contract?
No. Base360 is month-to-month, and you can cancel any time from inside the workspace.
Can you migrate our existing channels for us?
Yes — our team moves your inboxes, history and macros across for you, at no extra cost on annual plans.
95%
of comments answered in <60s
3.2x
more qualified leads captured
0%
tabs your team replies from
Stop losing conversations. Start closing them.
See Base360.ai handle a comment end-to-end on your brand — live, in 20 minutes.
Book a demo